Terms & Conditions

This Master Services Agreement ("Agreement", "Terms & Conditions") is legally entered into by and between WPS INFOTECH (doing business under the brand name wpshost, hereinafter referred to as "wpshost", "we", "us", or "Company"), having its registered office at 14/3 Veer Maruti Nagar, Mhow, Indore, Madhya Pradesh, India - 453441, and the individual or business entity subscribing to or utilizing our services (hereinafter referred to as "Customer", "Client", or "You").

Scope of Services: These Terms govern all orders, subscriptions, and usage across our product portfolio, including Shared Hosting, WordPress Hosting, Reseller Hosting, Cloud Web Hosting, Virtual Private Servers (VPS), Dedicated Bare-Metal Servers, Business Email Hosting, SSL Certificates, Domain Registration & Management, and the WHMCS Client Billing Portal.

To access our hosting control panels and billing portal, you must establish an account with current, complete, and verifiable details:

• Identity Accuracy: You agree to provide a valid legal name, verifiable physical address, active contact phone number, and working email. False, fictitious, or proxy registration details may result in immediate order rejection or account suspension.
• Credential Confidentiality: You are solely responsible for maintaining the secrecy of your WHMCS passwords, cPanel credentials, SSH keys, and server root logins. Any action taken under your authenticated session is deemed authorized by you.
• Two-Factor Authentication: We strongly encourage enabling Two-Factor Authentication (2FA) via the client dashboard to prevent unauthorized account access.

wpshost maintains a strict Zero Tolerance Policy against illegal, abusive, and disruptive activities. The following activities on our network or servers will result in instant account termination without notice or refund:

To ensure high performance and stability for all users on multi-tenant hosting environments (Shared and Cloud Hosting), individual accounts are governed by Fair Resource Allocation:

• CPU & Memory Thresholds: An individual shared account may not continuously consume more than 25% of server CPU or I/O capacity for longer than 90 seconds. High-load processes must be optimized or upgraded to VPS/Dedicated tiers.
• Prohibited Server Scripts: Cryptocurrency miners (Bitcoin/Monero scripts), public torrent seedboxes, video-encoding background queues, or public proxy relays are strictly barred on shared infrastructure.
• Storage Allocation: Hosting disk space is provided exclusively for active website files, web assets, and associated mail. It may not be utilized as an external cloud storage backup dump, video streaming mirror, or archival depot.

wpshost is committed to carrier-grade infrastructure reliability. We back our shared, cloud, and VPS servers with an official 99.9% Monthly Uptime Service Level Agreement (SLA).

When you register, renew, or transfer a domain name through wpshost, you agree to comply with all relevant registry agreements (including ICANN for gTLDs and NIXI for .IN domains):

• Irreversible Purchases: Domain registration and transfer fees are submitted immediately to external registries and are strictly non-refundable and non-cancellable once submitted.
• Mandatory 15-Day Email Verification: Under ICANN rules, registrants must verify their WHOIS email address within 15 calendar days of registration. Failure to do so may result in registry domain suspension.
• Renewal & Expiration Grace: Domains expire on their stated expiration date. Domains entering the Redemption Grace Period (typically 30-45 days post-expiry) may incur additional registry redemption recovery surcharges.
• 60-Day Transfer Lock: In accordance with ICANN transfer policy, newly registered or transferred domains cannot be transferred to another registrar within 60 days of completion.

All subscriptions are pre-paid on a recurring billing cycle (Monthly, Semi-Annually, Annually, Biennially, or Triennially):

• Advance Invoicing: Renewal invoices are automatically generated 14 days prior to service expiration to ensure uninterrupted uptime.
• Goods & Services Tax (GST): In accordance with Indian tax laws, applicable GST (18%) is applied to invoices for customers residing in India. Tax invoices with GSTIN validation are downloadable immediately from the client portal.
• Payment Gateways: We accept UPI (PhonePe, Google Pay, Paytm), Net Banking, RuPay, Visa, MasterCard, and international payment gateways via certified PCI-DSS compliant providers.

We stand behind the quality of our hosting solutions. New first-time customers are protected by our 30-Day Money-Back Guarantee:

Either party may terminate or cancel services in accordance with the following terms:

• Client-Initiated Cancellation: You can submit a cancellation request (immediate or at end of billing period) at any time through the WHMCS client portal. No further renewals will be billed.
• Overdue Invoices: Services with unpaid invoices will be temporarily suspended 3 days past due date. If left unpaid for 14 days, the account node and associated backups may be permanently terminated and purged from server storage.
• AUP Immediate Termination: Severe violations of our Acceptable Use Policy (phishing, malware, DDoS) warrant immediate termination without right of grace or data retrieval.

Data Ownership: You retain complete and exclusive ownership of all proprietary software, databases, text, images, and trademarks uploaded to your hosting account. wpshost claims zero intellectual property rights over your content.

Customer Backup Responsibility: While wpshost deploys redundant storage arrays and disaster recovery snapshots, you are strictly and solely responsible for maintaining current, off-server backups of your websites and databases. wpshost accepts no liability for loss of data resulting from software corruption, human error, third-party plugin vulnerabilities, or account non-payment.

To the maximum extent permitted by applicable Indian and international law:

• Exclusion of Consequential Damages: Under no circumstances shall wpshost or WPS INFOTECH, its founders, directors, or employees be liable for lost profits, lost business opportunities, reputational harm, or punitive damages arising from server downtime or service disruptions.
• Maximum Liability Cap: In any event, the Company's total cumulative monetary liability under any legal theory shall not exceed the total fees actually paid by the Customer to wpshost in the three (3) months immediately preceding the incident.
• Indemnification: You agree to defend, indemnify, and hold harmless wpshost and WPS INFOTECH against any third-party lawsuits, damages, or fines arising from your website content, breach of this Agreement, or intellectual property infringements.

This Agreement shall be governed by and construed in accordance with the substantive laws of India. Any dispute, claim, or controversy arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts located in Mhow / Indore, Madhya Pradesh, India.